Shamin Hotels is pleased to announce that their AAA Four Diamond Rated Hilton Richmond Hotel & Spa/Short Pump has been recognized by Hilton for its continued excellence. The hotel has now been awarded the highly regarded ‘Make It Right’ Highest SALT Score Award from Hilton Hotels & Resorts in both 2018 and 2016.
“The team members at Hilton Richmond Hotel & Spa/Short Pump help bring this mission to life every day by making sure every guest is cared for and valued. I’m honored to congratulate them on their success.” – Vera Manoukian Senior Vice President and Global Head, Hilton Hotels & Resorts
“We are thrilled to be honored for the second time with Hilton’s SALT award for highest guest satisfaction. It is a reflection of the culture within the hotel, our focus on our guests and the associates, who are the key to our success and consistency. We are fortunate to have such great people that year after year bring this hotel to another level.” – Steve Kendall, General Manager, Hilton Richmond Hotel & Spa/Short Pump
In addition, the Hilton Richmond Hotel & Spa Short Pump has also been awarded Outstanding Hotel of the Year multiple times by Shamin Hotels and celebrated another milestone with its 14th consecutive Outstanding QA Rating from Hilton.
“General Manager Steve Kendall received the 14th Outstanding QA rating in a row from Hilton Hotels at the Hilton Richmond Hotel & Spa/Short Pump. His incredible team consistently performs at the Four Diamond Level and we are very proud to announce this milestone in excellence.” – Mark Yardis, Vice President of Operations, Shamin Hotels
Teddy Berlin Director of Brand Management, Hilton Hotels & Resorts at Hilton
Steve Kendall General Manager Hilton Richmond Hotel & Spa
Vera Manoukian Senior Vice President and Global Head, Hilton Hotels & Resorts
Neil Amin Chief Executive Officer, Shamin Hotels
John Howard Director-Brand Performance, Hilton Americas
Bob Hudson Director of Sales & Marketing Hilton Richmond Hotel & Spa